Refund policy

Thank you for shopping at luanzkmall. We want you to be completely satisfied with your purchase. Please read this policy carefully before requesting a return or refund.
1. Return & Refund Eligibility
You may request a return within 7 calendar days from the date you receive your order.
Items must be unused, unworn, undamaged, and in their original packaging with all tags attached.
Items that show signs of wear, dirt, damage, or alteration will not be accepted.
2. Non-Returnable Items
The following items cannot be returned or refunded:
Used or worn products
Customized or personalized items
Final sale items
Items without original packaging or tags
3. How to Initiate a Return
To start a return, please contact our customer service:
Email: rebeccastaneda4437@outlook.com
In your email, please include:
Your order number
Your full name
Reason for return
Clear photos of the item(s) and packaging
Do NOT return any items before receiving our return approval and instructions.
4. Refund Processing
Once we receive and inspect your returned item, we will process your refund within 3–5 business days.
Refunds will be issued to your original payment method.
Original shipping fees are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
5. Return Shipping
Customers are responsible for return shipping costs, unless the return is caused by our mistake.
We recommend using a trackable shipping service. We are not responsible for lost or missing return packages.
6. Contact Us
If you have any questions about returns, refunds, or this policy, please contact us:
Email: rebeccastaneda4437@outlook.com
Store: luanzkmall